OpaVote Support

Our goal at OpaVote is to provide you with the highest quality election services at affordable prices. Many elections are free or only $10! To achieve our goals, OpaVote is completely self-service. Just about everything you need to know to run an election is available in our online documentation or can be determined by running a free election. Most of our customers run elections without ever contacting us.

If you do need assistance, we have limited free support as described below. If you need assistance that goes beyond free support, we have a paid support offering, as well as custom support plans.

Free Support

To obtain free support, we ask that you do the following:

Read our documentation.
Run a free test election to try to answer the question yourself.
Use our support forum (though if your question contains sensitive information, you may contact us at team@opavote.com). Make sure to ask a clear and specific question.

What is covered with free support:

Questions to clarify parts of our documentation that are not clear.
Specific questions where you have made an effort to answer the question yourself by reviewing documentation and running a test election but have not been able to find an answer.
Anything relating to OpaVote not functioning correctly. If something is not working correctly, we want to know and we'll get it fixed ASAP.

Paid Support

For issues not covered by free support, paid support is available for $50 for up to 30 minutes of assistance. With paid support, we can help you with issues like:

Manually fix a mistake in your election.
Help you understand the wide variety of available voting methods.
Help you select a voting method that best meets the needs of your organization.

Send an email to team@opavote.com to request paid support or ask us about custom plans.

Voter Questions

If you are a voter and have a question about an election, please contact the manager of the election. Their contact information is included in the voting email that you received from OpaVote.